HookandLoop.com Order and Shipping Information

OUR CULTURE

It's all about the Customer Experience!!

ORDERING INFORMATION

Phone Orders:

(800) 940-6934 HookandLoop.com is open Mon. - Fri. 7:30am - 5:30pm EST. All orders are shipped Business days during operation hours.

Orders On Line:

HookandLoop.com Quick and Easy Ordering. Place your order online 24 hours a day. Orders are shipped on business days during operation hours. Orders placed on weekend will be shipped the first business day following the weekend.

Fax Orders:

(904) 721-6761 You may fax your orders 24 hours a day. Please include your fax and a daytime phone number so we may call you in case we have a question regarding your order.

Questions, email Tracey:

Shipping

Domestic Shipping: All orders are shipped Monday - Friday during our business hours of 7:30am - 5:30pm EST. Express orders need to be placed by 3:00pm EST in order to ship same day. FedEx is our preferred shipper of choice. UPS and the US Postal Service are also available shipping options. Saturday delivery is available, but must be placed by phone at 800-940-6934.

International Shipping: We strive to find the most economical means of shipping your package. Duties, taxes, customs fees and any other fees associated with shipping international are the responsibility of the receiver.

Shipping on Customer Accounts: Service fees associated with shipping on a customer's account are the responsibility of the customer and any chargebacks against the account for whatever reason will be billed to your credit card or account.

Should an item be out of stock - you will be notified by phone or email.

Same Day Shipping

We take pride in our Same Day Shipping Service but not all orders can be shipped same day - out of stock, back orders, custom straps, die cuts and cut pieces may take a few extra days.

Payment: We accept Visa, Mastercard, Amex, Discover, Money Orders, Checks and Wire Transfers on large orders. All C. O. D. orders will be shipped via Fedex. A $7.50 COD Fee is added to the invoice.

Returns: FREE RETURNS!

Due to the number of items we offer and the variations in all the straps we manufacture - our website HookandLoop.com is our catalog. We will be happy to send you a color card of our hook and loop colors.

To request a color card, email us at: